Order Processing FY14 Serial Numbers with Subscription

On behalf of Autodesk Education, I wish to apologise for the issues we have had in processing orders for 2014 software for ATCs. As part of the transition to fulfillment by NFRs on subscription,

we have encountered a number of unexpected technical and data issues which have prevented us from getting you accessto the order tools and from releasing all the necessary SKUs to process the orders from the ATCs.
 
Please note that we have an internal project escalation team working on all the issues you have been reporting to Engage, and some have been resolved; others are still under investigation. Please continue to escalate system access or technical issues to Engage, and if you come across missing license or subscription SKUs you can also raise cases in Partner Center to directly request information about availability of products, or missing SKUs for released products.
 
We would like also to communicate to the ATCs about the issues, so we have prepared a message below which you can use to explain the situation to the ATCs.
 
Please issue the message below to your ATC managers as a message from Autodesk Education.
 
Thank you for your patience and understanding while we work through these order processing issues.
 
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ATC Managers
 
As you will be aware, Autodesk Education is in the process of a transition to software fulfillment on subscription for ATCs. We would like to apologise for the current delays in some cases in processing orders.
 
We have encountered a number of technical issues with product SKU lists and contact management systems which prevented us in some cases from immediately processing orders when Autodesk products were released to the market. We have resolved some of these issues, and many orders are now being fulfilled, but we are aware that there remain some technical issues preventing other orders from being processed.
 
We have established a project escalation team from many departments in Autodesk to identify the causes of the problems and to escalate them to be fixed or to identify workarounds.
 
Thank you for your understanding and patience as we resolve the remaining issues; we will be working closely with the ATC distributors to process all orders as quickly as we can.