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Friday Tips & Tricks

Dear Distributors,

Here’s a summary of how the Distributor Support Team can assist you for queries related to the access to Partner Center, Partner Locator and ATC Portal:

Once you have activated a new partner, please send us the details mentioned below to request the following:

Partner Center Access

  • We provide access to Partner Center to the site managers only initially, as they should then register the instructors in Partner Center following the steps described in this article 
  • Once the set up for Partner Center has been done by the site manager, the instructor should wait 24 to 48 hours before attempting to log in to ALC.
  • Please escalate to us any issues linked to the above process, but only if the site manager has tried the steps described in the article, we will require also a screen-shot of the error message.
    If we cannot fix it, then we will inform you to open a case with Partner Center directly.

Information needed:

  1. Partner CSN
  2. Site Name
  3. Site Manager (or Instructor) Name
  4. Email Address
  5. Access Role : Specify if Site Manager (delegated admin rights) or Instructor (basic access)

Contacts requesting access to Partner Center should be in PDB also



Partner Locator Visibility

  • For new partners only, please complete this form , or you can ask the partner to complete it as well, address and products should match PDB so please review this before sending the form to us.
  • You can add the logo to the form or send it separately.
    Logo size: maximum is 200x90 pixels (we can reduce the size but if the image provided is too big, it may lose definition).
  • Please note that we can not update Account Names, Addresses and ZIP Codes – for such requests, kindly open a case with Partner Center directly (PSO Work Stream: Customer Master , as the CSN information needs to be updated).

 

ATC Portal Mailing List

To add a contact to your regional ATC Portal (login+ mailing list), please provide the below information:

  1. Full Name
  2. Email Address

               Note: contacts requesting access to ATC Portal should be in PDB also